Support and Onboarding

Customer On-Boarding

For more information on our customer on-boarding process, go to this page here.

  • We prepare asset data from purchase orders, spreadsheets, ERP systems, and other legacy systems
  • We work with you to import and calibrate data from past records
  • Our team imports your data into eQuip
  • We configure asset fields, workflows, and set up customized reports to suit your needs
  • Your team attends training
  • We set up your users and their access rights
  • We work with you to connect with your other systems, such as ERP or IT Discovery software.
  • We can assist you in configuring eQuip On Premise in your environment

Post-Implementation Routine Support

We focus on providing the most efficient and helpful customer support possible. Our customers have access to our customer support portal 24/7, which has updated information about latest product releases, user knowledge depository, and user support ticket information.

Frequent quality updates

Our team frequently enhances features and functionality, user interface, and performance based on user feedback. We provide 3-4 major new product releases in a calendar year, with periodic small updates in between.

Routine technical support

With eQuip you will always have access to bug fixes, user support, and continuous learning from the knowledge base and group training.

He understood our business needs, offered sound advice and suggestions, and we truly felt we had a partner working with us.”

Ned P.
Asset & Inventory Specialist

Your Partners In Compliance

When you choose eQuip you gain more than the industry’s leading asset management solution. Backed by decades of domain expertise, eQuip delivers industry standards and best practices. Our insights reflect hundreds of implementations in organizations with similar requirements.

Collaborative from start-to-finish

From discovery to implementation and maintanence, we focus on partnership. In every role, our team takes the time to understand what is important to your team and your business.

Fast, efficient support

Our response times exceed industry standards. On average, clients can expect a U.S.-based team member to respond within an hour (during business hours). Administrators always have access to support ticket information and our knowledgebase.

Agile and adaptable

eQuip follows the Agile project management methdology. Trust, flexibility, empowerment and collaboration are at the center of everything we do.
Get In Touch

Existing Clients: Email awsupport@assetworks.com or call 1-866-845-2416 ext.1

Questions or new to eQuip? Send us an email