For more information on our customer on-boarding process, go to this page here.
We focus on providing the most efficient and helpful customer support possible. Our customers have access to our customer support portal 24/7, which has updated information about latest product releases, user knowledge depository, and user support ticket information.
Our eQuip support team frequently enhances features and functionality, user interface, and performance based on user feedback. We provide 3-4 major new product releases in a calendar year, with periodic small updates in between.
With eQuip you will always have access to bug fixes, user support, and continuous learning from the knowledge base and group training.
He understood our business needs, offered sound advice and suggestions, and we truly felt we had a partner working with us.”
Ned P.
Asset & Inventory Specialist
When you choose eQuip you gain more than the industry’s leading asset management solution. Backed by decades of domain expertise, eQuip delivers industry standards and best practices. Our insights reflect hundreds of implementations in organizations with similar requirements.
From discovery to implementation and maintanence, we focus on partnership. In every role, our team takes the time to understand what is important to your team and your business.
Our response times exceed industry standards. On average, clients can expect a U.S.-based team member to respond within an hour (during business hours). Administrators always have access to support ticket information and our knowledgebase.
Existing Clients: Email awsupport@assetworks.com or call 1-866-845-2416 ext.1
Questions or new to eQuip? Send us an email
We develop and implement asset management solutions for defense manufacturers and others with complex asset tracking and compliance needs.
